In a historic move designed to usher in a new era of transparency and accountability in the operations of the National Housing Fund (NHF), the Federal Mortgage Bank of Nigeria (FMBN) has launched a mobile Digital Platform that empowers contributors with real-time access to information on their NHF accounts.
The FMBN Digital Platform is an ecosystem of innovative mobile messaging solutions integrated into a single suite and seeking to address the challenges associated with effective monitoring, management and notification of monthly National Housing Fund (NHF) contributions nationwide.
The Vice, Prof Yemi Osinbajo, represented by the Permanent Secretary, Political and Economic Affairs Office, Mr. Gabriel T. Aduda unveiled the FMBN Digital Platform on 19th December at the International Conference Center in Abuja. The event marks a historic milestone in FMBN’s strategic plan to leverage technology and automate decades-old manual business process in order to enhance the bank’s operations.
Key components of the FMBN Mobile Platform Solutions Suite of services include the following:
*219# USSD Short Code
Mobile Apps for Android & iOS platforms
Online Self-Service Kiosk i.e. https://www.fmbn.gov.ng/nhfmobile
SMS and Emails Notifications
The platforms enable contributors to receive instant notifications, stay in the know of their contributions and remittances to the scheme on the go, update their records, check contributions, register and retrieve NHF numbers, request for statement of account, calculate home affordability & mortgage payment, and search for NHF related information from FMBN bulletin board service.
The systems are secured, available, reliable, easily accessible and easy to use with or without an internet connection. Key advantages of the mobile solutions include giving each NHF contributor increased access to their contributions, greater transparency, clearer disclosure and convenient access from the comforts of their homes/offices or while on the go via phone or email.
In his address at the launch event, the MD/CEO FMBN Arc. Ahmed Musa Dangiwa expressed delight and stated that the launch of the FMBN Digital Platform is the result of the new management’s commitment to addressing in a structured manner the challenges that have bedeviled the effective implementation of the NHF scheme.
In his words: “on resumption of office in April 2017, we audited the system and discovered that most employers under remit deductions, remittance schedules of deductions are not provided, contribution records are updated and maintained in passbooks and most contributors do not know the status of their contributions.
Having critically evaluated the issues, we decided to automate the process to give contributors unfettered access to the information pertaining to their contributions and the policies associated with the scheme for greater efficiency, transparency, accountability and service delivery. I am extremely excited that today, we are here to witness the realization of this strategic milestone”.
Speaking further, the FMBN boss stated that the launch of the FMBN Digital Platforms is significant because it marks the end of over 30-year period of opaqueness in the management of NHF funds – where contributors were completely in the dark about the state of their NHF accounts. He added that the introduction of the mobile digital solutions has now put the power of convenient access to information about the state of NHF accounts in the hands of contributors since they can now manage, monitor, and receive prompt/instant notifications via their mobile phones and email accounts on activities on their accounts.
Arc. Dangiwa reiterated that the new executive management of FMBN under his leadership is committed to repositioning the bank for better service delivery and will continue to leverage the power of technology to improve efficiency, transparency and enhanced service operational performance. He advised Nigerian workers to register and contribute to the National Housing Fund, so they can enjoy access to FMBN’s suite of affordable housing products such as low interest and long-term mortgage loans payable over thirty-year periods, rent-to-own scheme, home renovation loans of up to 1M payable over 5 years and individual housing construction loans amongst several others.
The FMBN Digital Platform is supported by a robust IT infrastructure and built in partnership with globally recognized data storage and IT solutions providers such as NetApp.